Sunderland City Council experiences ‘serious disruption’ to IT systems

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sunderland city council IT issues

Residents say they have been left unable to pay for school meals for their children after Sunderland City Council’s website stopped working. A power failure has caused problems for the authority’s computing systems earlier this week. The failure happened overnight on Monday, with bosses saying they are urgently trying to rectify the problem. The authority’s business continuity and contingency plans for front-line services has been triggered. Users are currently unable to get onto the council website, with a message of “We’ll be back” appearing on the homepage. A message reads: “The City Council are currently experiencing IT issues. “We are working to restore as quickly as possible. “Apologies for any inconvenience.

Councillor Harry Trueman, deputy leader of the council, said: “Following Monday’s overnight power failure that disrupted City Council computing facilities, work is continuing to restore networks and systems.“As already stated, the council’s business and contingency procedures have been triggered.“All critical front-line services, including social care, safeguarding and the telecare service are fully operational.“Customer services are operating as usual as are all out of hours and emergency services. “Email is also back up and running.“While we have experienced some problems with updating personal information, such as for ‘changing circumstances’; day to day and front-line services, from waste collections to highways, are running as usual.Staff have been working round the clock to resolve issues and get as many services back up and running as soon as possible since the power failure first came to light on Tuesday morning.“We anticipate we will have a much clearer idea by the end of the Monday about any longer term impact.“I would like to thank everyone for their patience and understanding on this matter.”