Business Continuity Research: Work Area Recovery


Organisations exposed to significant risk due to lack of workplace recovery arrangements

The Business Continuity Institute  and Regus Workplace Recovery have recently published a research report into workplace recovery arrangements.  The study finds a disconnect between business continuity professionals and end users when it comes to workplace recovery. The global study showed that, while only 12% of business continuity experts confirm their organisation lacks a workplace recovery arrangement, 31% of end users claimed their employers don’t have any arrangements in place, or they are unaware of what they are.

The Workplace Recovery Report noted that even organisations with workplace recovery arrangements in place face risk and uncertainty when it comes to actual recovery plan implementation. One of every five experts feel uncomfortable that their organization’s employees will execute their work area recovery solution as planned, while 17% of end users are not comfortable they can carry on services in the case of an area-wide event.

Other findings of the report include:

  • 37% of end users are either unaware or unable to provide feedback on their organization’s workplace recovery arrangements
  • 26% of end users and 16% of experts feel that their organization’s business continuity priorities are not fully consistent with end user priorities
  • Three quarters of end users consider themselves critical, while 64% of experts believe only 20% of employees fall in this category
  • Nearly four out of every five end users believe that there is a workplace recovery plan for them in the case of a disruption
  • Work-from-home received less consideration as a workplace recovery approach from experts than from employees (26% vs 44%)
  • 45% of end users are not happy to work from home for more than two weeks
  • When deciding whether to work from an alternative location or from home, 32% of employees base their decision on ease of reaching alternative sites, while 20% focus on access to key enterprise systems, and 15% on having appropriate office infrastructure